jyan9 Privacy Policy

01 Data Controller & Scope

jyan9 operates as the data controller for all personal information collected through its online betting and casino platform at jyan9.app. As the data controller, jyan9 determines the purposes for which your personal data is processed and the means by which that processing takes place. jyan9 is responsible for ensuring that all data processing activities are carried out in a lawful, fair, and transparent manner consistent with accepted data protection principles.

This Privacy Policy governs the collection, use, storage, and disclosure of personal information belonging to any individual who accesses or registers on the jyan9 platform — including visitors who browse the site without registering, registered players who hold a jyan9 account, and any person who contacts jyan9 through its customer support channels. By accessing jyan9.app, you acknowledge that you have reviewed this Privacy Policy and agree to the data practices described within it.

jyan9 may operate through affiliated entities, partner studios, or third-party payment processors. Where any such party processes your personal data on jyan9's behalf, they do so as a data processor acting under jyan9's instruction and bound by appropriate data processing agreements. jyan9 remains the responsible controller in those relationships and is your primary point of contact for any privacy-related concern.

For any question regarding this Privacy Policy or the handling of your personal data, please contact the jyan9 privacy team at: [email protected].

02 Personal Data We Collect

jyan9 collects personal data through several channels: directly from you when you register an account or contact support, automatically as you interact with the platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include the following:

Registration & Account Data

When you register a jyan9 account, we collect your full legal name, date of birth, email address, mobile phone number, and a self-selected username and password. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity. Providing false or incomplete registration data is a breach of our Terms and Conditions.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, jyan9 may request documentary proof of identity and address. This can include scanned copies or photographs of your national identity card (NID), passport, driver's licence, utility bill, or bank statement. KYC documents are processed securely and retained only for as long as required under our data retention policy.

Financial & Transaction Data

jyan9 records all deposit and withdrawal transactions associated with your account, including payment method details (such as your bKash or Nagad mobile number, or masked bank card number), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. Full payment credentials (card numbers, PIN codes, mobile banking passwords) are never stored on jyan9's servers — these are handled entirely by the respective payment service provider.

Betting & Gaming Activity Data

jyan9 maintains a full record of all bets placed, casino games played, stakes, odds, outcomes, and winnings or losses associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and compliance with anti-money laundering requirements.

Technical & Usage Data

When you access jyan9.app, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on each page, and session duration. This data is collected to ensure platform security, improve user experience, and support fraud detection processes.

Communications Data

If you contact jyan9's customer support team — whether by email or through the live chat facility — we retain a record of that correspondence, including the content of messages and any attachments you provide. This is used to resolve your query, maintain service quality, and keep a verifiable record for compliance purposes.

03 How We Use Your Data

jyan9 processes your personal data only for specific, legitimate purposes and only to the extent necessary for those purposes. The primary uses of your personal data are set out below:

• Account Management: To create, maintain, and administer your jyan9 player account, including verifying your identity at registration and at subsequent KYC review stages.
• Service Delivery: To process your deposits and withdrawals, settle bets, record gaming outcomes, award bonuses, and provide all other core platform functionality.
• Regulatory Compliance: To fulfil our obligations under anti-money laundering (AML) best practices and responsible gambling commitments, including age verification and spending pattern monitoring.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes, and maintain a record of support interactions for quality assurance.
• Responsible Gaming: To monitor your gaming activity for signs of problematic behaviour, apply player-requested deposit or session limits, and facilitate self-exclusion requests in accordance with our Responsible Gaming Policy.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, improve the performance and design of jyan9.app, and develop new features.
• Marketing Communications: To send you promotional offers, bonus announcements, and updates about jyan9 products and services — but only where you have given your explicit consent. You may withdraw marketing consent at any time by contacting [email protected].
• Legal Obligations: To respond to lawful requests from competent authorities, comply with court orders, and enforce jyan9's legal rights.

jyan9 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects without human review. Where any such automated process is applied, jyan9 will notify you and provide a mechanism to request human review of the decision.

04 Cookies & Tracking Technologies

jyan9 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to enhance the functionality of the platform, analyse user behaviour, and support security operations. A cookie is a small text file placed on your device when you visit a website. It allows the site to recognise your device on subsequent visits and remember certain preferences or session information.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They maintain your login session, remember your language and display preferences, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use jyan9.app — for example, which pages are visited most frequently and whether users encounter error messages. This data helps jyan9 improve the overall platform experience.
• Functional Cookies: These cookies allow jyan9 to remember choices you have made (such as your preferred deposit method or notification settings) to provide a more personalised experience on your return visits.
• Security Cookies: Used to support fraud detection and session integrity checks, including device fingerprinting to identify and flag potentially suspicious login activity.

Managing Cookies

You may configure your browser to refuse all cookies or to alert you when a cookie is being placed. Please note that disabling strictly necessary cookies will impair your ability to log in to your jyan9 account and use core platform features. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation. Continuing to use jyan9.app without changing your browser cookie settings indicates your acceptance of our cookie usage as described in this section.

05 Data Sharing & Third Parties

Payment Service Providers

To process your deposits and withdrawals, jyan9 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers receive only the minimum data necessary to complete the requested transaction and are contractually bound to use that data solely for payment processing purposes.

Identity Verification Partners

jyan9 may engage third-party identity verification services to assist with KYC processes. Your submitted identity documents may be shared with such a service to facilitate verification. These partners operate under strict data processing agreements and are not permitted to retain your documents beyond the verification process.

Game Software Providers

The casino games available on jyan9 are powered by third-party studio providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. For the purposes of delivering live casino streams and game session data, limited technical information (such as session tokens) may be exchanged with these providers. These providers do not receive your full personal profile and are bound by their own privacy frameworks.

Legal & Regulatory Disclosures

jyan9 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, a valid court order, or where jyan9 has a good-faith belief that disclosure is necessary to prevent or investigate fraud, criminal activity, or a threat to personal safety.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of jyan9's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. jyan9 will notify registered players via email prior to any such transfer and will ensure that the receiving entity provides equivalent data protection standards.

06 Data Retention

jyan9 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or compliance obligations. The specific retention periods applied to the main categories of personal data are outlined below:

When the applicable retention period expires, jyan9 will securely delete or anonymise the relevant data so that it can no longer be linked to any individual. Where deletion is not immediately technically feasible (for example, in backup systems), the data is isolated and protected from further active use until it can be permanently removed.

If you request account closure, jyan9 will cease active processing of your personal data for marketing and service delivery purposes immediately upon closure. Residual data retained for compliance purposes will be held in a restricted archive accessible only to jyan9's compliance and legal teams.

07 Your Data Rights

As a user of the jyan9 platform, you hold a number of rights in relation to the personal data that jyan9 holds about you. jyan9 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the jyan9 support team at [email protected] with a clear description of your request. jyan9 will respond within 30 days of receiving a valid and verifiable request.

Right of Access

You have the right to request a copy of all personal data that jyan9 holds about you. jyan9 will provide this information in a structured, commonly used, machine-readable format upon request. Where such a request is manifestly unfounded or excessive, jyan9 may charge a reasonable administrative fee or decline to fulfil the request.

Right to Rectification

If any personal data held by jyan9 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or phone number) directly within your account settings. For corrections to KYC documents or other records, please contact our support team.

Right to Erasure

You may request that jyan9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. The right to erasure is not absolute — jyan9 may be required to retain certain data to comply with legal obligations or to establish, exercise, or defend legal claims. In such cases, jyan9 will explain what data must be retained and why.

Right to Restrict Processing

You may request that jyan9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a pending objection is being assessed. During a restriction period, jyan9 will continue to store your data but will not actively process it for other purposes.

Right to Data Portability

Where processing is based on your consent or on a contractual relationship, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from jyan9.

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving an objection, jyan9 will cease all marketing communications to you without delay. To opt out of marketing emails, follow the unsubscribe link in any marketing email or contact [email protected].

08 Security Measures

jyan9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and jyan9's servers is encrypted using 256-bit SSL/TLS protocols, preventing interception during transit.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers with access restricted to authorised personnel only.
• Access Controls: jyan9 operates a strict role-based access control (RBAC) policy. Only team members with a verified operational need are granted access to personal data, and all access events are logged and audited.
• Password Security: Player passwords are stored using strong cryptographic hashing algorithms. Plain-text passwords are never stored by jyan9 at any point.
• Fraud Detection Systems: Automated fraud detection tools continuously monitor account activity and transaction patterns to identify and flag anomalous behaviour in real time.
• Regular Security Reviews: jyan9 conducts periodic internal reviews of its data processing systems, access logs, and security configurations to identify and remediate vulnerabilities.
• Incident Response: In the event of a data breach that poses a risk to your personal data, jyan9 will notify affected players as promptly as possible and will take immediate steps to contain and remediate the breach.

While jyan9 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong and unique password, do not share your login credentials, and report any suspicious account activity to our support team immediately at [email protected].

09 Children & Minors

jyan9 employs age verification mechanisms at the point of registration and during KYC review to prevent underage access. Any account found to belong to a person under 18 will be closed immediately, all pending bets voided, and any deposited funds returned to the originating payment method. jyan9 encourages parents and guardians to use available parental control software to restrict access to online gambling content on shared or family devices.

10 Changes to This Policy

jyan9 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date displayed at the top of the document. For material changes — those that significantly alter how jyan9 processes your personal data or that reduce your rights — jyan9 will notify registered players via email at least 7 days before the changes take effect.

Your continued use of jyan9.app after the revised effective date constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and request account closure before the new policy takes effect. jyan9 will return your real-money balance upon closure under such circumstances.

We encourage you to review this page periodically to stay informed about how jyan9 handles your personal data. Historical versions of this Privacy Policy are available upon request by contacting [email protected].